+27 216-892-837 lina.villaella@gmail.com

Privacy, data and cookies

New General Data Protection Rules (GDPR) laws about how personal data is managed were introduced in May 2018. We take the privacy of your data very seriously and are working hard to ensure that we comply with all the new European Union data protection rules.

What information do we hold?

We only hold the information that you send us or tell us about. We do not gain any further information about you from third parties. This information includes name, address, telephone number, email address, company and job title.

We also collect certain information from visitors to our website. This may include your IP address or unique device identifier, and cookies and data from the pages you visit. We use data analytics to ensure site functionality and improve user experience. We do not link the information we store within the analytics software to any personally identifiable information that you submit via the website or email.

We do not have access to, nor do we store any credit card information. We will never ask you for your bank account details or a PIN.

What are our responsibilities with your data?

We are responsible for keeping your data secure, and for only using it for the purposes that it was acquired, ie the booking of a holiday rental property on behalf of the property owner. This means that we will never share your information with a third party.

What do we use your information for?

We will correspond with you via email and phone for any enquiries initiated by you via email, phone or via our website.

We send occasional email newsletters as well as letting you know about special offers or new products or services. 

What are your rights?

You have control over whether you continue to receive communications from us, simply by unsubscribing from our mailing list at any time.

If you unsubscribe, your email address is removed from our mailing list and cannot be used by us again for marketing purposes.

If you change your mind, you can subscribe (opt-in) via our website to receive future marketing emails.

You have the right to ask us for access to your own personal information. Additionally, you have the right to request the following from us:

  • that any inaccurate information we hold about you is corrected
  • that information about you is deleted in certain situations
  • that we stop using your personal information for certain purposes
  • that your information is provided to you in a portable format
  • that decisions about you are not made by wholly automated means

You also have the right to complain to your local Data Protection Authority.


Cookies

Our website uses cookies to help provide you with the best user experience possible. Cookies are small text files that are placed on your computer or mobile phone when you browse websites.

We use cookies to compile visitor statistics such as how many people have visited our website, what type of browser software or hardware they are using (eg Chrome or Firefox on Mac or Windows, which helps to identify when our site isn’t working as it should for particular technologies), how long they spend on the site, what page they look at etc.

Analytics programs also tell us how people reached this site (eg from a search engine) and whether they have been here before, helping us to develop tailored user services.

Cookies also help us:

– Make our website work as you’d expect
– Remember your settings during and between visits
– Improve the speed/security of the site
– Continuously improve our website’s performance
– Make our marketing more efficient

We do not use cookies to:

– Collect any personally identifiable information (without your express permission)
– Collect any sensitive information (without your express permission)
– Pass data to advertising networks
– Pass personally identifiable data to third parties
– Pay sales commissions

Granting us permission to use cookies

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies, we take this (and your continued use of our website) to indicate your agreement.

Turning off cookies

You can usually switch off cookies by adjusting your browser settings to stop it from accepting cookies (Learn how here). Doing so, however, will likely limit the functionality of our site and that of many other websites, as cookies are a standard industry tool.